In this week's Technology Today, we delve into Google's latest AI rollout, Google Duplex!
We know you're probably wondering what Duplex is and what it can do for you, and your business? Well, a lot. It will minimize the burden of scheduling appointments and reservations for both you and/or your assistant. Ultimately, freeing up time and saving money. This little AI miracle is designed to conduct voice calls on behalf of it's human counterpart - automating things like booking a haircut or a dinner reservation, and it does so, while seamlessly navigating the murky waters that is, human interaction.
TEASING AND TESTING
Last week, Google hosted journalists in Mountain View, CA for a teaser at what's to come. In this preview, Google provided examples of Google Duplex performing scheduling tasks and doing so, to perfection. Regardless of repeated questions, confusion, date changes and unavailable times, Duplex managed and executed, flawlessly. All we can say is, bravo! We are impressed.
Google is going to begin testing, limited testing, in the next few weeks. Now, this testing is not going to be conducted with a segment of the general public, unfortunately. Rather, it will be done with, ' a set of trusted users'; as stated by Vice President of Product & Design for Google Assistant, Nick Fox. The testing will be conducted on the three domains that duplex is programmed for - holiday hours, restaurant reservations and hair appointments.
WHAT MAKES IT GREAT
Duplex takes the frustrations out of talking to a robot (automated system) - it is lifelike and emulates natural speech. It even adds in 'ahs', 'uhs' and 'ums' to it's conversations, to be more human. Not only can Duplex mimic natural language, it also understands it. It is able to decipher what the end user is trying to communicate and effectively respond, through pauses, interruptions, questions, and even accents! Duplex is able to ace these human conversations, thanks to, '...advances in understanding, interacting, timing, and speaking. At the core of Duplex is Recurrent Neural Network (RNN) designed to cope with these challenges, built using TensorFlow Extended (TFX).' - Google AI Blog
WE CAN'T WAIT
Although we are excited about this launch, there are many freaked out by how advanced this tech is, as well as saddened by the ever-present threat this poses for administrative and customer service workers, around the world.
Did you find this blog informative? Are you excited about Google Duplex or freaked out? Sound off below and be sure to subscribe to our emails!
Until next time, Techies!